Contact
info@thekeybasics.com
Store info

OPEN MON - FRI 10-4PM  &  SAT - SUN 9-3PM

Directions

SHOP 1 @ THE SAILS MOTEL, 26 TWEED STREET BRUNSWICK HEADS NSW 2483

SHOP 1 @ THE SAILS MOTEL, 26 TWEED STREET BRUNSWICK HEADS NSW 2483

OPEN MON - FRI 10-4PM  &  SAT - SUN 9-3PM

RETURNS & EXCHANGES

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached.

As specified, discounted items are not eligible for a refund or exchange as sales are final.

When making a return, specify whether you would like a refund processed or a store credit. We charge a flat rate of $10 which will be deducted from refunds, or opt for a store credit and we will send you a free shipping label.

Swimwear, underwear and jewellery are not eligible for return due to hygiene considerations.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item. 

Alternatively, you can visit our store to facilitate an on the spot exchange as all exchanges are based on stock availability. Feel free to contact us-

info@thekeybasics.com
IMPORTANT THINGS TO NOTE
HOW TO RETURN 
To return or exchange an order, please follow these simple steps:
  • Send an email to info@thekeybasics.com
  • Please include the following information in your email: Full name, order number, item(s) purchased and reason for return.
  • The customer will be responsible for shipping costs back to The Key Basics for a refund, a shipping label will be sent for a store credit .
  • We don’t take responsibility for garments returned without a tracking number.
  • Please return your parcel to : The Key Basics
    Shop 1 / 26 Tweed Street, Brunswick Heads, NSW 2483.
  • Garments must be returned in the condition outlined above with the original invoice included.
  • The customer will be notified by email once the return has been received and processed.
  • Any returns that arrive outside of the time period stated will not be the responsibility of The Key Bsics. We would like our customers to be happy with their purchase so have allowed a reasonable timeframe for the return or exchange of their order.


RECEIVING A REFUND
If you would like to request a refund please see below: 
  • All refunds will be processed within 24 hours of receiving the product at The Key Basics.
  • The customer will be notified by email once the refund has been processed.
  • You will be credited to the original payment method used at the time of purchase.
  • Please note that original shipping charges or related expense e.g. duties and/or import taxes will not be refunded. If required, contact your local custom offices to receive additional information.
  • Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.


FAULTY ITEMS
All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:

  • Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
  • Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
  • Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.
  • If an item cannot be repaired or replaced, the customer will receive a full refund.
  • To return a faulty item, please follow the steps listed above.
  • An email and product must be received back to The Key Basics within 14 days of product being delivered to customer. Please first send email detailing fault in question before returning product.

Please email info@thekeybasics.com

Return address is:
The Key Basics
Shop 1 / 26 Tweed Street
Brunswick Heads, NSW, 2483
 
 
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